Refund Policy

1. General Refund Policy

SIMEC Institute of Technology offers 4-year diploma programs, professional certifications, and various short courses. Payments made for these programs are generally non-refundable. This policy ensures that the investments made in academic programs, instructors, infrastructure, and administrative support are protected. However, certain exceptional circumstances may qualify for a refund, as outlined below.

2. Eligibility for Refund

A refund may be applicable in the following cases:

  • If any course or program is cancelled by SIMEC Institute of Technology.
  • If SIMEC Institute of Technology fails to deliver the promised services.
  • If administrative or technical reasons delay the start of a course, and the student chooses not to continue.

In such cases, the refund will be processed within 7–10 working days after official notification.

3. Refund Request Procedure

To request a refund, the student must submit a written application along with:

  • Payment receipt or proof of transaction.
  • Course/program name and registration details.
  • A valid reason for the refund.

Refund requests must be submitted within 7 days of the scheduled course start date. Requests made after this period will generally not be considered, except under special circumstances.

4. Refund Processing

Once a refund request is received:

  • The request will be reviewed: It will be evaluated based on the eligibility criteria stated in this policy.
  • Decision will be communicated: Students will be informed of the decision within 14 working days.
  • Refund will be issued: If approved, the refund will be processed using the original payment method. Depending on the payment provider, it may take up to 10 working days for the amount to appear in the student’s account.
5. Situations Where Refund Will Not Be Provided

Refunds will not be issued in the following cases:

  • Change of mind: If a student wishes to cancel a course or session, they must notify the institute at least 48 hours in advance. No refund will be issued, but the student may be allowed to transfer to another course (subject to availability).
  • No-show: If a student misses classes without prior notice or valid reason.
  • Partial course completion: If a student completes part of a course and decides not to continue, the unused portion will not be refunded.
  • Dissatisfaction with outcomes: As learning outcomes depend on individual effort and external factors, dissatisfaction with results is not a valid reason for a refund.
6. Cancellation Policy
  • Student-initiated cancellation: If a student wishes to cancel a course or session, they must notify the institute at least 48 hours in advance. No refund will be issued, but the student may be allowed to transfer to another course (subject to availability).
  • Institute-initiated cancellation: If SIMEC Institute of Technology cancels a course, every effort will be made to reschedule it. If rescheduling is not possible, a full refund will be provided.
7. Payment Disputes

If any payment is processed incorrectly or a wrong charge is applied, students must contact SIMEC Institute of Technology immediately. After verification, a full refund will be issued for any proven error.

8. Policy Changes

SIMEC Institute of Technology reserves the right to update or amend this refund policy at any time. Changes will become effective once posted on our website. By continuing to use our services, students agree to comply with the updated policy.

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